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An agent logs in with a unique username and password combination into a Bold360 client application, establishing a persistent connection to the Bold360 servers

View All Episodes. Topics. Share. Subscribe to the Bold360 Blog. Add your email to keep up with AI, chatbots, Agents and click Create New. 2. Name the agent and complete all required fields. Tip: Hold your mouse over the info buttons for details about the fields.

A detailed overview of the console. Helpful shortcuts and canned messaging. The basic agent side lifecycle of Chat. Agents will operate out of the Bold360 agent workspace which can be accessed at agent.bold360.com. To see the below steps in action, view our tutorial video here. 1. From admin.bold360.com,click Organization > Agents.

3. Save your changes.

Introducing the Agent Workspace Bold360’s Web Workspace is intentionally designed for maximum speed and efficiency. The interface is optimized for agents to more easily multi-task across all interactions with a simple, transparent view of multiple customer engagements.

Som för prissättning, Bold360 kommer att börja på $599 ett år per agent för den professionella versionen. En premier edition innehåller Experience seamless interactions among chatbots, live human agents and customers, and see how the in-app chat interface can be fully Today, you need: Queuing and routing technologies to capture voice, digital and social inquires, and route them to the right agent pool.

ad agency for Merrill Lynch was coming in to do a campaign on the company. they have a product called Bold360, which is focused on digital engagement.

Agents will operate out of the Bold360 agent workspace which can be accessed at agent.bold360.com. To see the below steps in action, view our tutorial video here. 1.

Create Agents. Tutorial 1. Create Departments. Tutorial 2.

Bold360 offers a robust set of remote support tools – native to the platform – so agents have immediate access to the right tool . to resolve customer issues quickly without clunky hand offs. File Transfer. Bold360’s file transfer allows agents and customers to send and receive documents and images easily and securely without Agent Statistics – By providing visibility into key metrics – such as number of chats answered, and customer satisfaction (CSAT) with the level of service the agent provided – directly in the agent workspace, Bold360 shows how they are performing relative to their colleagues.
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So Bold360 is giving agents the information they need to measure their performance against the average of others in their organization. Agents statistics– such as number of chats answered, customer satisfaction (CSAT) with the level of service the agent provided, and average handle time (AHT) of inquiries– are displayed in the agent workspace so every agent can see how they’re doing Tightly integrated live agent and chatbot: Bot-to-agent routing with Bold360 is strong because transfers take place in the same chat window or across channels of engagement.

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Mission: This support center provides deployment best practices for Bold360 Agent and Bold360 AI. It includes tips for configuring Bold360 to ensure an exceptional customer experience and optimal performance while minimizing potential issues. The support center aims to provide the best setup to ensure simplified future support and maintenance.

The Bold360 Suite integrates live-agent and AI chatbot solutions.